Point Mall rewards are available for delivery across the following areas in Nepal:
| # | Area | Delivery Status |
|---|---|---|
| 1 | Jhapa | ✅ Available |
| 2 | Koshi | ✅ Available |
| 3 | Dharan / Dhankuta | ✅ Available |
| 4 | Udaypur | ✅ Available |
| 5 | Saptari | ✅ Available |
| 6 | Siraha | ✅ Available |
| 7 | Janakpur | ✅ Available |
| 8 | Bagmati | ✅ Available |
| 9 | Lalitpur | ✅ Available |
| 10 | Bhaktapur | ✅ Available |
| 11 | Kathmandu | ✅ Available |
| 12 | Nuwakot | ⚠️ Available — subject to road/weather conditions |
| 13 | Rasuwa | ⚠️ Available — subject to road/weather conditions |
| 14 | Dhading | ⚠️ Available — subject to road/weather conditions |
| 15 | Narayani | ✅ Available |
| 16 | Parsa | ✅ Available |
| 17 | Chitwan | ✅ Available |
| 18 | Gandaki | ✅ Available |
| 19 | Tanahun | ✅ Available |
| 20 | Syangja | ✅ Available |
| 21 | Kaski | ✅ Available |
| 22 | Baglung | ✅ Available |
| 23 | Myagdi | ✅ Available |
| 24 | Palpa | ✅ Available |
| 25 | Nawalpur | ✅ Available |
| 26 | Parasi | ✅ Available |
| 27 | Rupandehi | ✅ Available |
| 28 | Arghakhanchi | ✅ Available |
| 29 | Kapilvastu | ✅ Available |
| 30 | Dang | ✅ Available |
| 31 | Surkhet | ✅ Available |
| 32 | Banke | ✅ Available |
| 33 | Lumbini | ✅ Available |
Estimated delivery time after the reward redemption has been successfully verified:
| Location | Estimated Delivery |
|---|---|
| Kathmandu / Lalitpur / Bhaktapur | 2–5 working days |
| Major cities / urban areas | 3–7 working days |
| Other covered areas | 5–10 working days |
| Remote / difficult-to-access areas | 7–15 working days |
Delivery time is an estimated timeframe and not a guaranteed delivery date.
Delays may occur due to:
For areas affected by floods, landslides or road closures, particularly:
delivery may be temporarily delayed or suspended when the courier cannot safely access the destination.
In such circumstances:
After a player redeems a prize:
Players must provide accurate:
The Point Mall team may contact the player if additional information is required.
Players are responsible for ensuring that the delivery information is correct.
If incorrect information causes a failed delivery, additional delivery arrangements may be required.
The courier may contact the player by phone before or during delivery.
Players should keep their registered mobile number available until the reward has been successfully delivered.
If the player cannot be reached after reasonable delivery attempts, the parcel may be returned to the Point Mall fulfilment centre.
For eligible Point Mall rewards:
🎁 Delivery is FREE for supported delivery locations.
For locations outside the standard courier network or requiring special transportation, the Point Mall team may contact the player before dispatch to confirm whether additional delivery arrangements are possible.
Players should check the package when receiving it.
For high-value prizes, such as:
the Point Mall team may require additional verification before releasing the reward.
For high-value physical items, we recommend:
Players record a continuous unboxing video from the moment the sealed package is received.
This helps resolve disputes involving missing or damaged items.
If the package appears to be seriously damaged at the time of delivery:
Please take photographs/videos before opening the package and contact Point Mall Customer Support as soon as possible.
Claims may require:
Claims submitted without sufficient evidence may be subject to additional verification.
If delivery fails because:
the reward may be returned to the fulfilment centre.
The Point Mall team will contact the player regarding the next delivery arrangement.
For prizes above a certain value, the company may use a special delivery process.
Recommended threshold: NPR 50,000+
Examples:
The company may require:
For extremely high-value rewards such as KTM RC200, delivery may be arranged through an authorized dealer or designated collection point rather than normal courier delivery.
For prizes such as: Exclusive 4D3N Bali Trip
the reward will not be delivered physically.
The player will receive the relevant travel confirmation/instructions after eligibility and identity verification.
Travel rewards may be subject to:
Any conditions specific to the travel package will be communicated before booking.
All Point Mall rewards are subject to availability.
If a specific model, colour or product becomes unavailable, Point Mall may replace it with:
An equivalent or higher-value product, subject to availability.
This is particularly important for your iPhone and MacBook rewards.
For example, instead of permanently defining: ❌ iPhone 17 256GB
I recommend defining it internally as: ✅ Apple iPhone — Latest Available Model / Equivalent Value
Likewise: ✅ Apple MacBook — Latest Available Model / Equivalent Value
This prevents you from having to change the Point Mall every time a new Apple model launches or a particular Daraz listing goes out of stock.
Point Mall reserves the right to temporarily suspend delivery to locations where delivery services are unavailable or unsafe due to floods, landslides, road closures, natural disasters or other circumstances beyond the company’s reasonable control.
Delivery times are estimates and may vary depending on location, courier availability, weather and road conditions.
By redeeming a reward, the player confirms that they have read, understood and agreed to the delivery and shipping policy.
জেমস. 
